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Symptom
Harmony 880/890 remote is not consistently charging the battery, or not charging at all.
Troubleshooting
1. Ensure the AC adaptor is connected to wall outlet and charger.
· If the blue LED light around the Logitech logo on top of the charger does not come on try a different outlet.
· If multiple outlets fail to get the LED to light, then contact Logitech support.
2. Is there corrosion or foreign material on the contacts of either the remote or the charger?
· Try cleaning the contacts on the remote and on the charger with rubbing alcohol and see if the remote will start charging again.
3. Remove the battery from the remote and look at the pins inside the battery compartment. Are they bent or broken?
· If pins are broken and not making contact with the battery, then contact Logitech support.
· Is there extra space inside the battery compartment that causes the battery to come loose from the connecting pins? As a solution, try putting a paper wedge between the battery and the remote on the opposite end of the contacts and see if that will fix the problem.
4. Place the remote (without battery) onto the charging base. Does the LCD screen of the remote come on and begin to display the testing screens?
· If the remote fails to briefly turn on, check to see if pressure or wiggling into a certain spot gets it to turn on. If this is the case the charging issue lies with your unit not your battery.
· If pressing down or wiggling the remote in the charger fails to turn on the LCD, try plugging it into the USB connection on the computer. Does it turn on? If it does you have a problem with your charging base not the battery.
5. Replace the battery and update the Harmony remote with your current configuration using the Logitech Harmony Remote Software. Charge the battery for a minimum of 3 hours.
· If the remote does start charging after 3 hours on the cradle, then continue to use the remote as normal.
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